SMS / Text Alert Terms

These SMS / Text Alert Terms apply to optional SMS and MMS text messages sent by or on behalf of Hope For Paws Foundation, Inc. in connection with the Hope For Paws Foundation Marketplace.

1. SMS Alerts Are Optional

Hope For Paws Foundation Marketplace may offer customers the option to receive text-message alerts concerning Marketplace accounts and transactions.

ENROLLMENT IN MARKETPLACE SMS ALERTS IS OPTIONAL.

Providing a mobile telephone number does not, by itself, enroll you in Marketplace SMS alerts.

Where consent is required, you must affirmatively opt in through the Marketplace's designated SMS enrollment process.

You do not have to enroll in optional SMS alerts to:

• create a Marketplace account;
• place a bid;
• purchase merchandise;
• make a payment;
• receive an order;
• request Marketplace support; or
• use ordinary Marketplace services.

2. Marketplace Text Alerts

If you enroll, Marketplace text alerts may include messages concerning:

• bid confirmations;
• outbid alerts;
• auction-ending reminders;
• auction results;
• winning-bid notices;
• payment reminders;
• payment confirmations;
• failed-payment notices;
• order confirmations;
• shipping notifications;
• tracking updates;
• delivery notifications;
• local-pickup reminders;
• return or damage-claim updates;
• refund updates;
• account-security notices;
• account-status notices; and
• other service or transaction messages reasonably related to your Marketplace activity.

3. Transactional Alerts Are Not Marketing Consent

Enrollment in Marketplace transaction alerts does not automatically enroll you in unrelated promotional or marketing text messages.

If Hope For Paws Foundation offers promotional, fundraising, marketing, event, or similar SMS programs that require separate consent, enrollment will be handled separately as required.

Consent to receive Marketplace transaction alerts should not be interpreted as blanket consent to receive every type of Hope For Paws Foundation text message.

4. How You Enroll

Where Marketplace SMS enrollment is offered online, you must affirmatively choose to enroll.

The enrollment disclosure may state substantially:

Send me Hope For Paws Foundation Marketplace text alerts about my bids, auctions, payments, orders, shipping, pickup, and returns. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. SMS consent is optional and is not a condition of purchase. See SMS Terms and Privacy Policy.

The SMS enrollment control will not be treated as selected merely because you provided a telephone number for another Marketplace purpose.

5. Automated Messages

Marketplace SMS alerts may be sent using automated technology.

By affirmatively enrolling, you consent to receive the categories of automated or manually initiated Marketplace text messages described when you enroll.

Enrollment remains optional.

6. Message Frequency

MESSAGE FREQUENCY VARIES.

The number of messages you receive depends on your Marketplace activity and the alert categories you have enabled.

For example, a customer actively bidding on several auctions may receive more messages than a customer who has no active bids or orders.

7. Message and Data Rates

MESSAGE AND DATA RATES MAY APPLY.

Your wireless carrier or mobile-service provider may charge for SMS, MMS, data, roaming, or other services according to your mobile plan.

Hope For Paws Foundation does not control those carrier charges.

8. SMS Alerts Are a Convenience

TEXT MESSAGES ARE A CONVENIENCE FEATURE AND ARE NOT THE OFFICIAL MARKETPLACE TRANSACTION RECORD.

Marketplace account records, server-side auction records, payment records, order records, and applicable carrier records control Marketplace transactions.

Do not rely exclusively on text messages for:

• auction closing times;
• bid status;
• payment deadlines;
• shipping status;
• return or claim deadlines;
• local-pickup requirements or any order-specific pickup deadline; or
• other time-sensitive Marketplace obligations.

You remain responsible for checking your Marketplace account.

9. Outbid Alerts

If you enable applicable auction alerts, you may receive a text when another bidder exceeds your current bid.

Outbid alerts are provided as a convenience.

FAILURE TO RECEIVE AN OUTBID TEXT DOES NOT EXTEND AN AUCTION, CANCEL A VALID BID, OR CHANGE THE AUCTION RESULT.

Marketplace auction records control.

10. Auction-Ending Alerts

You may receive a reminder that an auction is approaching its scheduled closing time.

Failure to receive an auction-ending alert does not:

• extend the auction;
• invalidate the auction result;
• cancel a bid;
• guarantee additional bidding time; or
• otherwise modify the Auction Rules.

The Marketplace server's official closing time controls.

11. Winning-Bid Alerts

You may receive a text indicating that you have won an auction.

The Marketplace account and official server-side auction records control the final auction result.

A text message does not override the Marketplace's official transaction record.

12. Payment Reminders

Winning bidders may receive payment reminders by text.

SMS PAYMENT REMINDERS DO NOT EXTEND THE AUCTION PAYMENT DEADLINE.

Unless the listing or order expressly provides a different deadline, payment is due within forty-eight (48) hours after the Marketplace system finalizes the auction and creates the winning bidder's order.

Payment remains due according to the Auction Rules and Payment, Sales Tax & Checkout Policy whether or not a text reminder is successfully delivered.

13. Order, Shipping, and Delivery Alerts

If enabled, you may receive text messages concerning:

• order processing;
• shipment;
• tracking;
• carrier status;
• delivery;
• attempted delivery; or
• local pickup.

Some shipping information is supplied by third-party carriers.

A delayed, inaccurate, or missing text alert does not change the actual carrier record or applicable Marketplace policy.

14. SMS Delivery Is Not Guaranteed

SMS delivery depends on wireless carriers, telecommunications networks, messaging providers, mobile devices, coverage, device settings, and other systems outside Hope For Paws Foundation's direct control.

Hope For Paws Foundation does not guarantee that every text message will:

• be delivered;
• be delivered immediately;
• arrive before another notification;
• display correctly on every device; or
• remain available indefinitely.

Network congestion, outages, coverage problems, device settings, spam filtering, carrier filtering, or other technical conditions may delay or prevent delivery.

15. Opting Out

You may withdraw your consent to receive Marketplace SMS alerts at any time.

Where text replies are supported:

REPLY STOP TO OPT OUT.

You may also use another reasonable method that clearly communicates that you want covered Marketplace text messages to stop, as permitted by applicable law.

After a valid opt-out request, you may receive one final message confirming that your request has been processed.

Hope For Paws Foundation will honor valid opt-out requests as promptly as reasonably practicable and in accordance with applicable law and the capabilities and requirements of the applicable messaging provider. Covered SMS messages will stop when the opt-out becomes effective unless:

• you later provide valid consent to receive them again; or
• a communication is independently permitted or required by applicable law.

16. Opting Out Does Not Cancel Marketplace Activity

Opting out of SMS does not:

• close your Marketplace account;
• cancel a bid;
• retract a bid;
• cancel an auction win;
• cancel a purchase;
• eliminate a payment obligation;
• cancel an order;
• cancel shipment;
• extend a payment deadline;
• extend a return or claim deadline;
• change local-pickup requirements or any order-specific pickup deadline; or
• automatically change your email preferences.

It stops only the SMS communications covered by the opt-out.

17. Email and Marketplace Notifications May Continue

Opting out of optional SMS alerts does not necessarily stop:

• transactional email;
• Marketplace account notifications;
• order communications;
• security communications;
• legally required notices; or
• communications sent through another permitted channel.

Important Marketplace information may continue to be provided through your account or email.

18. Help

Where text replies are supported:

REPLY HELP FOR HELP.

You may also contact Hope For Paws Foundation Marketplace Support through the official Marketplace website.

Marketplace Support: [email protected]

19. Re-Enrolling

If you opt out, you may later enroll again through an available Marketplace SMS enrollment process.

Where supported by the applicable messaging system, keywords such as START may also permit re-enrollment.

New enrollment is subject to the applicable consent requirements.

20. Keep Your Mobile Number Current

You are responsible for keeping your Marketplace telephone number current.

If you:

• change telephone numbers;
• give up a number;
• transfer a number;
• lose access to a number; or
• learn that a number is no longer yours,

update your Marketplace account and SMS preferences promptly.

21. Do Not Enroll Someone Else's Number

Provide only a telephone number that you are authorized to use and enroll.

Do not knowingly enroll:

• another person's number without permission;
• a business number you are not authorized to use;
• a shared number without appropriate authority;
• a fabricated number; or
• another person's number for purposes of harassment or abuse.

Hope For Paws Foundation may remove a number from its SMS program when it reasonably believes valid authorization or consent is absent.

22. SMS Preferences

Where Marketplace functionality permits, you may be able to enable or disable individual SMS categories, such as:

• Outbid Alerts;
• Auction Results;
• Payment Reminders;
• Order & Shipping Updates;
• Local Pickup Alerts; or
• Return & Refund Updates.

Using STOP may disable all SMS or MMS messages associated with the applicable Marketplace sender rather than only one category.

23. Mobile Information and Privacy

Hope For Paws Foundation handles mobile telephone numbers and SMS-related information according to its Privacy Policy and applicable law.

Your SMS opt-in consent will not be sold or provided to unrelated third parties so they can use that consent to send their own marketing text messages.

Service providers acting on behalf of Hope For Paws Foundation may process mobile information as reasonably necessary to provide the Marketplace SMS service.

24. SMS Security

Do not send sensitive credentials in response to a Marketplace text message.

HOPE FOR PAWS FOUNDATION WILL NOT ASK YOU TO TEXT YOUR:

• complete credit-card number;
• card security code;
• online-banking password;
• Marketplace password;
• Social Security number; or
• one-time authentication code intended to remain private.

Be cautious of messages asking you to pay an individual, send gift cards or cryptocurrency, disclose passwords, or use an unfamiliar payment link.

Use the official Hope For Paws Foundation Marketplace for payments and account activity.

25. Changes to the SMS Program

Hope For Paws Foundation may modify, suspend, replace, or discontinue Marketplace SMS features.

Material changes affecting the nature of messages covered by your existing consent will be handled in accordance with applicable consent requirements.

26. Changes to These Terms

Hope For Paws Foundation may update these SMS / Text Alert Terms from time to time.

Material changes will apply prospectively as appropriate.

Where a change requires new consent, Hope For Paws Foundation will obtain that consent before sending messages requiring it.

27. Customer Acknowledgment

By affirmatively enrolling in Hope For Paws Foundation Marketplace SMS alerts, you acknowledge that:

1. SMS enrollment is optional;
2. providing your telephone number alone does not enroll you;
3. you consent to receive the Marketplace message categories identified when you enroll;
4. messages may be sent using automated technology;
5. message frequency varies;
6. message and data rates may apply;
7. SMS delivery is not guaranteed;
8. SMS messages are convenience notifications and are not the official transaction record;
9. failure to receive a text does not extend an auction, payment deadline, claim deadline, or any order-specific pickup deadline;
10. you may opt out by replying STOP where supported or by another available opt-out method;
11. you may receive one final opt-out confirmation message;
12. you may reply HELP for assistance where supported;
13. Marketplace transactional SMS consent does not automatically authorize unrelated marketing messages;
14. opting out of SMS does not cancel existing Marketplace transactions or obligations; and
15. you agree to these SMS / Text Alert Terms and the applicable Privacy Policy.