Shipping & Combined Shipping Policy

Shipping methods

Listings may use Calculated Shipping, Flat Rate, Free Shipping, or Local Pickup Only. The method displayed on the listing and at checkout governs that transaction unless a correction is required for a material error.

Estimates and carrier rates

Shipping estimates may use destination, package weight and dimensions, carrier availability, service level, and current carrier pricing. Estimates are not promises of final cost or delivery date. Final packed dimensions, address corrections, carrier changes, weather, service disruptions, or other circumstances may affect shipment.

Combined shipping

Eligible purchases or auction wins within the marketplace's configured combination window may be combined when items can be packed together safely and operationally. Fragile, oversized, high-risk, incompatible, separately fulfilled, or pickup-only items may be excluded. Combined shipping is an available cost-saving process, not a guaranteed entitlement.

Handling and transit

Listings may display an expected handling period. Handling and carrier transit estimates are planning information only. Hope For Paws Foundation does not guarantee a carrier's delivery date, uninterrupted carrier service, or events outside the Foundation's reasonable control.

Addresses

Customers are responsible for providing a complete and accurate delivery address. Address changes after payment may require review and may not be possible after processing or shipment. Additional carrier costs caused by an incorrect or incomplete customer-provided address may be handled as permitted by law and the transaction circumstances.

Tracking

Tracking may be provided when available from the applicable carrier or fulfillment process. A tracking scan or carrier status is supplied by the carrier and may not always update in real time.

Local pickup

Pickup-only transactions will provide applicable instructions after payment or confirmation. Identification or order verification may be required. Pickup timing, storage period, and any consequences of unclaimed items should follow the instructions provided for that transaction.

Loss or damage

Customers should promptly report a missing or damaged shipment and retain packaging when requested. Hope For Paws Foundation may assist with available carrier or insurance processes but does not promise a particular carrier claim outcome.